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Job Ref.: 3880

Job Title: Field Operations Manager - Network Communications

Role: Management

Industry: Engineering

Location: Massachusetts

Town / City: Peabody

Job Type: Permanent full-time

Job description:

The Field Operations Manager is responsible for working in the field and responsible for scheduling and oversight of two technicians. 
 
Qualifications
*           Net+ and CCNA certification
*           Minimum three years' experience implementing and diagnosing network based communications in a field based environment
*           Working knowledge of Windows 12 Server and Active Directory
*           Ability to analyze, and resolve equipment and network provisioning problems.
*           Willing and able to work in the outdoors on building roofs and/or in a bucket truck and on ladders
*           Experience working with wireless communication systems a strong plus
*           Physically able to carry 50 lbs.
*           Current residence commuting distance to Peabody or willing to relocate independently
*           Ability to communicate in writing and verbally with customers
*           Experience with installation and testing of OC3, DS3, DS1 and DS0 circuits a plus
*           Willingness and ability to work independently
*           Excellent driving record and clear CORI check required
 
Responsibilities
*           Trouble shooting and diagnosing small networks incorporating wireless communication systems and video surveillance equipment
*           Installation, testing, alignment and maintenance of Microwave Communication systems
*           Installation, testing, and maintenance of camera surveillance systems and associated networking equipment and servers.
*           Development and analysis of WLAN installations
*           Paid on call pager duty shared with other field technicians
*           Maintain safe working environment by following codes, standards and legal regulations
*           Maintain all information regarding systems and maintenance in company CRM
*           Complete customer installation paperwork and forms before deployment of systems
*           Complete service report forms for all service calls within 24 hours
*           As equipment replaced, update all equipment and site information and serial numbers in CRM
*           Familiarize customers with system operation

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