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Job Ref.: 3911

Job Title: Technical Support Specialist

Role: Technician / Maintenance

Industry: I.T.

Location: New York

Town / City: Endwell

Job Type: Permanent full-time

Job description:

The Technical Support Specialist will be responsible for providing technical support via the phone and internet for clients of retail systems.
* Strong IT technical background, including networking, OS, and application support
* Ability to handle multiple calls and situations and follow them through to a solution
* Strong verbal and written communication skills
* Able to work various shifts including weekends
* Minimum AAS degree, Bachelors preferred from accredited institution
* Minimum two years of experience working in an IT support role
* Experience in supermarket operations a plus
* Respond to support requests regarding computer software, hardware, or network operation to resolve issues.
* Read technical manuals, confer with users, determine recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams
* Install software on users' computers
* Document daily activity of all communication transactions, issues, and remedial actions taken
* Authoring training materials and procedures
* Presenting training to end users
* Evaluation of company products and services recommending improvements
* Provide good technical support customer service via phone calls or emails

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