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Job Ref.: 3637

Job Title: Assistant Manager Medical Insurance Collection

Role: Accounting / Finance / Billing / Collections

Relocation Available: Yes

Industry: Accounts

Location: Florida

Town / City: Sebring

Job Type: Permanent full-time

Job description:

Works with Operations manager to oversee the daily operations and training of the Insurance Collection department, maintaining quality assurance, ensuring all clients' goal return percentages are met. Manages a staff of approximately 30 medical collectors & 3 team leads.
Ideal candidate will have come up through the collection agency ranks, knows how to collect & how to close.  5 plus year's collections experience required.  Medical Insurance Collections experience STRONGLY preferred.
*           Self-motivated with strong communication skills.
*           Candidate must have a strong work ethic and a strong desire to achieve individual and team goals.
Essential Duties and Responsibilities:
*           Ensure all applicable federal and state laws are followed at all times
*           Provides the manager with daily feedback as to floor activities and accounts presented on dialer campaigns.
*           Recommend measures to enhance performance and increase monthly collections from current levels.
*           Utilize available reports to summarize information and identify trends.
*           Works with operations manager to ensure good client relationships
*           Participate in the interview and hiring process
*           Works with operations manager to direct training, development and ongoing evaluation process of collection staff
*           Works with operations manager to ensure account quality control, productivity and goal maintenance for all clients
*           Participates in disciplinary issues up to and including termination of staff when necessary
*           Works with operations manager to perform client analysis process bi-monthly and plan strategy to increase revenue
*           Works with operations manager to plan and conduct departmental meetings
*           Creates and executes contests to motivate the collections floor on a daily basis
*           Monitor the key performance drivers of your collections performance business and take corrective action when required. 
*           Ensure that the Collections Floor performance up to acceptable standards which includes but is not limited to, calls per hour (too high or too low), money taken, calls per transaction & calls taken.  This should be based off the criteria in the reports that are pulled from the collections system. 
*           Responsible for monitoring schedule, attendance & productivity of collectors
*           Follow all office procedures to maintain integrity of company
*           Open/close office ensuring safety of all associates on company property
*           Other duties as assigned
Supervisory Responsibilities:
This position has supervisory responsibilities of Insurance collection.
Certificates / Registrations & Education:
Completion of the FDCPA and HIPAA Standards exams
High school diploma or general education degree required
Associates or Bachelor's degree preferred
Must demonstrate proficiency in personal computers, MS Office Word & Excel.
10 years of past experience managerial experience required and knowledge of the collection industry required, hospital insurance collections experience a plus
Knowledge of HIPAA laws and guidelines preferred; Knowledge of FDCPA & FCRA laws required.

Bottom Line Requirements:

1.  Completion of the FDCPA and HIPAA Standards exams.
2.  High school diploma or general education degree required.  Associates or Bachelor's degree preferred.
3.  5+ years of managerial experience required and knowledge of the collection industry required. 
4.  Knowledge of FDCPA and FCRA laws.
5.  Hospital insurance collections experience a plus.

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