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Job Ref.: 3911

Job Title: Technical Support Specialist

Role: Technician / Maintenance

Relocation Available: No

Industry: I.T.

Location: New York

Town / City: Endwell

Job Type: Permanent full-time

Job description:

The Technical Support Specialist will be responsible for providing technical support via the phone and internet for clients of retail systems.
 
Requirements:
 
* Strong IT technical background, including networking, OS, and application support
* Ability to handle multiple calls and situations and follow them through to a solution
* Strong verbal and written communication skills
* Able to work various shifts including weekends
* Minimum AAS degree, Bachelors preferred from accredited institution
* Minimum two years of experience working in an IT support role
* Experience in supermarket operations a plus
 
Duties:
 
* Respond to support requests regarding computer software, hardware, or network operation to resolve issues.
* Read technical manuals, confer with users, determine recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams
* Install software on users' computers
* Document daily activity of all communication transactions, issues, and remedial actions taken
* Authoring training materials and procedures
* Presenting training to end users
* Evaluation of company products and services recommending improvements
* Provide good technical support customer service via phone calls or emails

Bottom Line Requirements:

1.  Associate's degree or higher.
2.  2+ years of experience in an IT support role.
3.  Strong IT technical background, including networking, OS, and application support.
4.  Ability to handle multiple calls and situations and follow them through to a solution.
 
5.  Experience in supermarket operations a plus.

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