Recruiting Experts

Close window

Job Details

Print Email a Friend

Job Ref.: 5111

Job Title: Inside Sales / Customer Service Rep

Role: Sales

Relocation Available: No

Industry: Sales and Marketing

Location: New York

Town / City: Hicksville

Job Type: Permanent full-time

Job description:

1) Inside Sales Responsibility:
•           Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails.
•           Understanding customer needs and requirement.
•           Routing qualified opportunities to the appropriate sales executives for further development and closure.
2) Customer Service Representative:
•           The Customer Service team carries out a number of functions to help sales representatives do their job more effectively.
•           Sales Support contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery.
•           Sales Support provide sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.
•           Sales Support handle telephone calls or acknowledge customers’ e-mails or letters for representatives who are away from the office.
2) Order Administration
Order administration is an important responsibility of the sales support team.
•           Sales Support handles incoming orders from sales representatives or via mail, telephone, e-mail and online ordering.
•           Sales Support enters details of the order on the company’s computing system and check that it includes the correct price, discount level and product requirements.
•           Sales Support checks stock availability or production schedules and forward the order details to production and distribution departments.
•           Sales Support sends an acknowledgment to the customer and email or phone with updates on order fulfillment and delivery.
3) Records
•           Sales support teams create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
•           Sales Supports also log any customer problems or complaints on the record so that sales representatives and managers have a complete picture of the customers’ interactions with the company.

Bottom Line Requirements:

1. Inside Sales or Customer Service experience in the Wine and Spirits Packaging industry or related.

Apply for this job

Recruiting Experts on Twitter

Accepting applications: Business Development Manager via @FeeTrader

Recruiting Experts on Linkedin

View Sean Margalit's profile on LinkedIn